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Terms and Conditions That Govern Your m00 Account

These terms set out the agreement between you and m00 the moment you open an account and access our lobby. Read them fully — they cover how your account works, what we expect from you, and what you can expect from us in return.

Account eligibility by local lawWallet and payment conductDeposit and withdrawal rulesAccount suspension conditionsTouch 'n Go eWallet, Boost, GrabPay accepted

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HOW WE HANDLE THIS

How m00 Manages Your Account Under These Terms

We handle account data, payment records, and session activity in line with the obligations set out here and applicable Malaysian law. Here is how the key areas work in practice so you know exactly what to expect when something needs attention.

Data Retention

We keep transaction records, account activity logs, and payment receipts for the period required under applicable regulations. You may request a summary of your account data through the Help Centre at any time.

Account Security

Your account is protected by a verified login flow that includes OTP confirmation for password changes and new device access. We do not store your Touch 'n Go eWallet or GrabPay PIN — those stay within their respective apps.

Cookie and Session Use

We use session cookies to keep your lobby state intact while you browse. No third-party advertising cookies are placed without your consent, and you can manage cookie preferences from the account settings page.

Requesting Changes or Corrections

If your account details are incorrect or you need to update your registered payment wallet, contact support through live chat with verification documents ready. Changes take effect after our team confirms the request.

REACH OUR TEAM

Contact Us About These Terms

If any part of these terms is unclear or you want to raise a concern about your account conduct or a transaction, our support team handles those queries directly. Players in Johor Bahru and across Malaysia reach us through the same channels — no regional tiers. We aim to respond to terms-related queries within one working day.

What These Terms Actually Cover

m00 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with m00, you agree to these terms in full. They apply to every session, every transaction, and every interaction with our support team. Your account is personal — you may not share login credentials or allow another person to transact on your

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behalf. Deposits made through Touch 'n Go eWallet, Boost, or GrabPay are processed under the payment rails of those respective providers; m00 is responsible for crediting your account wallet once the transaction is confirmed on our end. Withdrawals follow a verification step where we confirm the
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receiving wallet matches the one used at deposit — this applies to DuitNow and FPX transfers as well. We reserve the right to suspend or close accounts where we detect activity that conflicts with these terms, including multiple accounts, fraudulent payment attempts, or breaches of fair-use
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conduct. Changes to these terms will be communicated through your registered account notification channel. Continued use of the platform after any update constitutes acceptance of the revised terms. If any clause here conflicts with local law in Malaysia, the local legal position takes precedence and that
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clause will be read as modified accordingly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Account Terms

These are the questions our support team receives most often about the terms and conditions. Each answer reflects how the rules apply to your account in practice — not a restatement of legal text.

They apply from the moment you complete account registration. Every deposit, withdrawal, and session after that point is governed by the terms in place at that time.

No. Each person is permitted one account only. Duplicate accounts breach these terms and may result in account suspension and forfeiture of any pending withdrawals under review.

Contact live chat with your transaction reference number. We verify the payment on our end against the e-wallet provider's confirmation log and credit your account wallet once matched.

We send a notification to your registered account. A version date is also shown at the bottom of this page. Continuing to use the platform after the update date means you accept the new terms.

Yes. Submit a data request through the Help Centre or via email support. We provide a summary of your account activity covering the period you specify, subject to retention limits.

Operating multiple accounts, submitting fraudulent payment details, exploiting system errors, or misrepresenting eligibility are all grounds for suspension as set out in the conduct clauses above.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your m00 Account

How m00 Manages Your Account Under These Terms

Data Retention

Account Security

Cookie and Session Use

Requesting Changes or Corrections

Contact Us About These Terms

Common Questions About Your Account Terms

01 When do these terms apply to my account?

02 Can I hold more than one account on m00?

03 What happens if my Touch 'n Go eWallet or GrabPay deposit does not credit?

04 How will I know if the terms have been updated?

05 Can I request a copy of my account data or transaction history?

06 What conduct can lead to account suspension under these terms?

Terms & Conditions

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