Account Verification Keeps Your m00 Balance Safe
Identity verification on m00 is the step that ties your account to you specifically — it means no one else can request a withdrawal from your balance. We ask for a clear image of your Malaysian identity document (MyKad) and, in some cases, a selfie holding it. Upload both through the verification section under account settings. Once our team reviews the submission,
your account is marked verified and withdrawals are released without the extra prompt. Verification also means our support team can recover your account faster if you ever lose access.
- Open account settings — Tap your profile icon and go to the verification section — it shows the current status of your account.
- Upload your MyKad — Take a clear photo of the front and back of your MyKad and upload both images directly from your phone.
- Submit a selfie if requested — Some accounts require a selfie holding your MyKad to confirm you are the document holder — follow the on-screen prompt.
- Await confirmation — Our team reviews submissions and updates your verification status; you will see the change reflected inside your account settings.