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Understand the Rules That Govern Your m00 Account

Every account on m00 operates under a clear set of terms — covering how we handle your data, what access means under Malaysian law, and how disputes are resolved.

Account TermsData & PrivacyJurisdiction NoticeCookie PolicyAccess Eligibility
m00 Understand the Rules That Govern Your m00 Account
LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Matter

Legal questions do not go through the same channel as general account help. If you have a concern about how your data is held, want to request a correction, or need to raise a formal dispute, the dedicated contact paths below route your query to the right team without delay. Response times for legal and policy queries may differ from standard account support.

Live Chat — Account Policies Open the live chat widget from any page on m00 and select the Policy or Legal category. A support agent will log your query and escalate it to the relevant team where needed.
Email — Data and Privacy Requests For formal data access, correction or deletion requests, email the address listed in your account dashboard under Privacy Settings. Include your registered account ID to speed up the process.
Account Dashboard — Document Requests You can download your transaction history and account activity log directly from the dashboard at any time. This covers all deposits, withdrawals and session records tied to your account.
HOW WE HANDLE THIS

Our Approach to Data, Security and Account Retention

m00 collects only the data needed to operate your account — identity details for verification, payment information to process your Touch 'n Go eWallet or Boost transactions, and session logs for security purposes. We do not sell personal data to third parties, and we do not retain payment credentials beyond what your chosen payment rail requires. Your account data is encrypted in transit and at rest, and access to it internally is restricted to personnel with a specific operational need.

Cookie Handling

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies are optional and can be declined from the cookie banner on your first visit.

Account Security Practices

Every login triggers an OTP sent to your registered mobile number. If you notice an unrecognised login attempt, lock your account immediately from the Security section of your dashboard and contact live chat.

Data Retention Period

Account records are kept for the period required by applicable law. If you close your account, transactional data is retained for the legally mandated window before deletion is completed.

Requesting Changes to Your Data

You can request a correction to your personal details or ask for a copy of the data we hold by emailing the address in your dashboard. We aim to respond to all such requests within the timeframe the law requires.

Common Questions About m00 Legal Terms

If something in our terms or privacy policy is unclear, these answers cover the questions we hear most often. For anything not addressed here, live chat or email are both open to you through the contact paths listed above.

These terms apply to every account holder accessing m00 from a region where local law permits such access. Opening an account counts as acceptance of the current version of the terms.

Access depends on local law and is available where local law permits. Players in Shah Alam or Johor Bahru should confirm that their access complies with applicable Malaysian regulations before opening an account.

Send your request to the email address listed in your dashboard under Privacy Settings and include your account ID. We will respond within the period required by applicable law.

Transactional and identity records are retained for the legally required period after closure. After that window closes, the data is scheduled for deletion in line with our retention policy.

Payment data is passed only to the payment rail you chose — Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — and only to the extent needed to process your transaction. We do not sell payment data.

Material updates are flagged on your account dashboard when you next log in. Continuing to use your account after the flagged date means you have accepted the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.