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How m00 Handles What You Share With Us

When you open an account with us, certain personal details and payment data pass through our system — and you deserve a straight answer on what we collect, why we collect it, and how long we keep it.

Data collected at registrationPayment data via Touch 'n Go eWallet, Boost, GrabPayCookie and device trackingYour right to access or delete dataHow to contact us about your data

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REACH OUR DATA TEAM

How to Contact Us About Your Personal Data

If you want to request a copy of your data, correct something on your account, or ask us to delete records we hold on you, our support team handles all of these requests directly. You do not need to send a formal legal notice — a message through any of the channels below is enough to start the process.

Team online

Live Chat

Reach us through the live chat window inside your account. Our team picks up data requests and account queries and will follow up with a written response to your registered email.

Email Support

Send your data request or correction to our support email address. Include your registered account name so we can locate your records and process the request without delay.

Account Settings

Some data changes — like your contact number or linked e-wallet — can be updated directly inside account settings. For deletion requests or data exports, contact us via live chat or email.

What We Collect and Why We Collect It

m00 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, contact number and date of birth. We use this to verify your account and keep your wallet secure. When you make a deposit or withdrawal through Touch 'n Go eWallet, Boost or GrabPay, we record the transaction

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reference, amount in RM and timestamp — but we do not store your eWallet PIN or full banking credentials at any point. If you use FPX or DuitNow, the same applies: only the reference data reaches our system, not your banking login. We also collect device
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identifiers and session data when you browse the lobby or switch between games. This helps us detect unusual activity on your account and keep your session stable across mobile and desktop. Data tied to your account is retained for as long as your account remains active.
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Where access or account eligibility is discussed, availability depends on local law and applies where local law permits. If your account is closed, we retain only what is required under applicable legal obligations, and nothing beyond that.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Keep Your Account Data Secure

Our data practices are built around the specific flows Malaysian account holders use — e-wallet deposits, mobile sessions, account verification. Each area below covers a concrete part of how your data moves through our system and what protections apply.

Account Security

Your account login is protected by OTP verification on each new device. We do not store passwords in plain text, and any suspicious session from an unrecognised device triggers an alert to your registered email.

Cookie and Device Data

We use session cookies to keep your lobby state intact when you move between games on mobile. You can clear cookies through your browser settings, though some account features rely on session data to function correctly.

Data Retention

Active account data is retained while your account is open. Once you request closure, we delete non-essential records and retain only what is required under applicable law — we do not keep your data for marketing after you close your…

Third-Party Access

We share transaction reference data with payment processors like Touch 'n Go eWallet and Boost only to complete your deposit or withdrawal. We do not sell your personal data to third-party advertisers or data brokers.

Common Questions About Your Privacy at m00

These are the questions our account holders ask most often about how we handle personal data, what you can request, and who to contact. If your question is not covered here, reach us through live chat inside your account.

We collect your name, email address, contact number and date of birth at registration. Payment transaction references are recorded when you deposit or withdraw via Touch 'n Go eWallet, Boost or GrabPay.

No. We never store your eWallet PIN or banking credentials. Only the transaction reference, amount in RM and timestamp reach our system — your payment login stays entirely within the respective payment provider's environment.

Yes. Send a data access request via live chat or email from your registered account. We will compile and send you a summary of the personal data we hold, usually within a few business days of receiving the request.

Contact us through live chat or the support email with your account name and a deletion request. We will remove non-essential data and retain only what applicable law requires us to keep after account closure.

Payment processors such as Touch 'n Go eWallet and Boost receive only the reference data needed to process your transaction. We do not share personal data with advertisers or sell it to any third party.

We use session cookies to maintain your lobby state and detect unusual activity. You can clear or block cookies via your browser, though certain account functions — like staying logged in across pages — depend on session data to work correctly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How m00 Handles What You Share With Us

How to Contact Us About Your Personal Data

Live Chat

Email Support

Account Settings

How We Keep Your Account Data Secure

Account Security

Cookie and Device Data

Data Retention

Third-Party Access

Common Questions About Your Privacy at m00

01 What personal data does m00 collect when I open an account?

02 Does m00 store my Touch 'n Go eWallet or Boost PIN?

03 Can I request a copy of all the data m00 holds on me?

04 How do I ask m00 to delete my personal data?

05 Who else can see my account or payment data?

06 Does m00 use cookies, and can I turn them off?

Privacy Policy

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